Xanadu Resort Reviews | xanaduislandresort.com @ PissedConsumer

Feven Gwc

Charlotte, North Carolina

I am my friend are in the same boat purchased for $6000.00 maintenance fees went up and resort is closed.

Feb 17, 2014

We just got another $500 bill from Conrad Acceptance Corporation today! Ugh. I keep seeing everyone post the same story as ours but, no specific information on if a class action suit has been filed or not. We paid $6000.00 in full and have no resort to go to. They are offering us something we did not buy into and no more rci exchange. Any info contact rosasdiane@***.com We should be able to use the resort we contracted with this is a fraud as far as I am concerned. We are consumers who were ripped off. We need help.

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3 comments

Guest-1470869

Apr 27, 2018

Any updates? I purchased a Timeshare here. I can be contacted at motifex77@***.com

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Anonymous

Guest-345754

Pittsburgh, Pennsylvania

Zanadu

May 18, 2013

I have experienced the same problem as other pissed consumers.Lost of money, double maintenance fees and lost of points with vacation club.The expectation that I wanted to be shuttled to Xanadu Beach from a motel is condescending.I bought into the Xanadu so that I could walk out to the beach and have the space of a one bedroom.I sent a letter to owner Mario Donato and it was returned two years later.It is a true bait and switch. His business acumen is a travesty.It is time we ban together and stop this madness.Stay tuned for new developments.

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Loss:

$27000

Anonymous

Guest-316979

We lost our investments and our RCI points

Jan 18, 2013

The resort did not respect his commitments, make us buy weeks and never built the new resort. so, if there is law-suit action i am in. I don't understand why the office of Tourism of Freeport is not helping us. Freeport need to be on the map and what happened with Xanadu is not helping there situation, Also they want us to pay the annual fees when we do not have acces to the resort plus we lost alll the RCI points. Been calling them meeting them . They always promise that they will come with an arrangement and never deliver is rally not good for Rci and time sharing it was my first experience and it will be mys last one.

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Loss:

$25000

4 comments

Guest-795506

Mar 16, 2014

YES!!!! Anything we can do!

Rhonda & Gerry Wile

Frankiewile@***.net

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Guest-754125

Dec 07, 2013

:( We just recently became aware of this situation. We had not received any communication from Conrad for our maintenance fees. We tried and tried to contact Xanadu with no luck, so finally called RCI and found out that the resort was eliminated from the network and we have no points.

Amazingly ironic we received a call the next day from Conrad Collections telling us we owed our maintenance fee plus a monster late charge. We made a big stink and they offered to reduce our obligation to $180 and in exchange they would let us of the hook permanently.....so good right? The catch is that we would have to release our ownership in the property....mind you we only had a studio....but we paid over $10k in cash! We pay $180 and get a $-10,000....WOW!

So here is our position. We own a large company and have our own lawyer who know this space extremely well. On behalf of all the owners who are getting the same run around, we would like to offer to assist in pulling us all together for a class action lawsuit.

WHAT WE NEED:

- We need everyone to provide their email and we will contact you to join the effort.

- Pull together all of your contract information and have it on hand.

- Our lawyer will be providing us further instructions on what specifics we need and we will forward these to you

IF YOU ARE CONCERNED THAT THIS IS A SCAM OR SOMETHING, WE ASSURE YOU THIS IS NOT. IF YOU ARE UNCOMFORTABLE PROVINGING YOU CONTACT INFO, PLEASE JUST POST HERE AND WE WILL AT A MINIMUM KEEP YOU INFORMED AS WE MAKE MORE PROGRESS.

DO LET THEM GET AWAY WITH THE INTERNATIONAL THEFT!

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Romello Cvd

Mar 08, 2013

The only info I have received was from Conrad Acceptance Corp. who gladly took our money for our timeshare.

They only gave me the contact number for the Operations Manager at Xanadu who is Tyrone Thurston. That number is - 242-351-****. From what I understand, he is full of crap too. My timeshare has been paid in full and I still have 20 years left but no points through RCI.

That was the only reason we bought because at that time Xanadu was a gold crown resort and our points were very valuable. Now we lost our points which are paid for and cannot take a vacation. And we definitely don't want to stay in any of those dumps in Freeport nor can we afford the airfare for a family. We never received any notice or mailings of Xanadu being in trouble or possibly losing our RCI points.

I am trying to put together a class action lawsuit but it is difficult with no money. If anyone else has any luck doing this or is an attorney or knows one that can help us, please let me know!Thanks,Tony Steer

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Anonymous

Guest-333614

Thunder Bay, Ontario

Class Action Lawsuit!!!!!!

Mar 26, 2013

My Friend and I own a timeshare with Xanadu and are now seeking legal advice on what to do next. Referring to maintenance fees and on negligence on fulfilling contractual obligations. I am interested in anyone who wants to be apart of either making the company pay, and or getting out of the fees we are forced to pay. My contact information is Christina Thompson, poothompson@***.com. Anyone is welcome to contact me with your story or any information regarding this topic. We have been battling this unfair treatment for quite sometime, and are more than ready to be done with it all. Thanking you in advance for your cooperation.

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Loss:

$24000

7 comments

Guest-962052

Mar 22, 2015

Please contact me if there is a lawsuit against Xanadu/Conrad. I am being billed for maintenance and the timeshare is sold and the hotel/motel option offered is closed also......only taking our money. Bshynett1@***.com

Thanks.

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Anonymous

Guest-315014

Very upset about my timeshare!!!!

Jan 09, 2013

Hi my name is Indrawattie, i am having the same problem like everyone else. Ive been a member since 2009 and was able to use rci twice before having all this problem with xanadu! Im really upset that they send me all these bills and charge all these late charges and not to mention i still have to pay maintenance and im not able to vacation else where! I would like to be apart of the lawsuit, since I've lost over $ 19,000 and cant even enjoy anything or anywhere else! What a scam!!!! Please keep me posted. I can be contacted at lisar5581@***.com Thanks

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Loss:

$19000

carol j Zwh

Chicago, Illinois

XANADU RESORT FREEPORT BAHAMAS

Mar 15, 2012

DOES ANY ONE ELSE OWN (???) A TIMESHARE AT XANADU WHICH IS NOW CLOSED AND FOR SALE.??? CALLED ABOUT IT WHEN THEY SENT A DOUBLED MAINTENANCE FEE FOR A CLOSED RESORT AND THEY ALSO TOOK OUR POINTS AWAY BECAUSE RCI WILL NOT LET THEM BE ON THEIR LIST. THE ANSWER WAS WE STILL HAVE TO PAY MAINTENANCE FEE BECAUSE WE DID NOT LOSE OUR POINTS BECAUSE THEY WILL LET US STAY ON 2 OTHER DUMPS IN BAHAMAS OWNED BY SAME GUY THURSTON SOMETHING. CAN WE ALL REFUSE TO PAY THE MAINTENANCE FEE --I'D RATHER GIVE IT AWAY TO SOMEONE WHO NEEDS IT THAN TO SEND IT TO A SCAM ARTIST.ANY ONE IN SAME SITUATION???

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4 comments

Guest-666812

Jun 19, 2013

Any idea what the other 2 hotels owned by the same owner are called? Maybe contact those hotels.

I am in same boat and RCI didn't even let me know I wasn't a member anymore, I found out when I tried to book a vacation and my membership number was invalid. After I called they did send me a refund check for my membership I prepaid for 3 years.

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carol j Zwh

Chicago, Illinois

Xanadu Resort Freeport Bahamas

Mar 12, 2012

xanadu is now for sale and not opened-we lost all our rci points and now they want our maintenance fee which almost doubled--for what>>> we can't stay there. Said we could stay at 2 other dumps. don't really care if we ever go to freeport ever again!! would love to be part of the class action lawsuit? how do we do that?? they said we must pay!!! for what??? can someone let us know how to proceed?? thank you so much! we always enjoyed using our points, and was the reason we bought at this dump--to stay any where else.now we have no points!!!!

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7 comments

carol j Zwh

Jun 08, 2012

WE SHOULD ALL CALL AND WRITE CONRAD COMPANY ABOUT THE FRAUD THAT IS TRYING TO BE PULLED--HOW CAN THEY EXPECT PAYMENT OF MAINTENANCE OF A PLACE THAT IS CLOSED AND FOR SALE AND IS FALLING APART.--PEOPLE BAN TOGETHER AND PLEASE DO SEND THEM ANY MONEY--I'D RATHER GIVE IT TO ST. JUDE HOSPITAL THAN THAT CROOK IN BAHAMAS. DO NOT LET TYRONE THURSTON THREATEN US WITH RUINING OUR CREDIT AND MAKE HIM RICHER THAN HE IS.

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Larry E Bgj

Southampton, Massachusetts

RCI and Xanadu Resort/Bahamas

Mar 30, 2012

My husband called in to RCI to pay our annual dues only to find out that we wern't members anymore due to our home resort being closed down(now that we have it paid for) they said here had been a letter sent out either by them or the rresort which we have never received, so we are out of a resort and 7 years of dues. I thik something should be done, or at least exchange our resort, since Xanadu is no longer in operation and isn't going to be, why should we pay for something we can't use

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Loss:

$14

3 comments

Guest-465404

Apr 13, 2012

Hi Lelamat44, if you have still not received the letter from us that explains this, or if you still have questions about your RCI subscribing membership, please email us at talktous@***.com. We apologize for any confusion around this situation and are here to offer our assistance.

-Kathleen M.

RCI Customer Care

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xanaduislandresort.com

Mailing Address:

Sea Grape Drive, 99999

San Pedro, Belize

Phone:

(866) 351-4752

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I am my friend are in the same boat purchased for $6000.00 maintenance fees went up and resort is closed.

Zanadu

We lost our investments and our RCI points

Class Action Lawsuit!!!!!!

Very upset about my timeshare!!!!

XANADU RESORT FREEPORT BAHAMAS

Xanadu Resort Freeport Bahamas

RCI and Xanadu Resort/Bahamas

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